FAQ

  • Do you offer personalized skincare consultations?

    Yes, Ice's Secret provides personalized skincare kits and consultations. You can get advice from their trained specialists to guide you through your skin and hair journeys. Contact them through their website's "Get Advice" section.

  • How can I contact customer service?

    For assistance, you can: Send a direct message on Instagram: @icesecret.co  WhatsApp: +65 98318763 Email: ask@icesecret.co (include your order number and any relevant pictures)

  • How can I track my order?

    After placing an order, you will receive a confirmation email with tracking details. You can use this information to monitor your shipment's progress.

  • How do I sign up to be a member of #ICESECRETCLUB?

    1. Click on the #ICESECRETCLUB pink icon (bottom right of www.icesecret.co) to sign up using your email address 2. Input all the necessary details, including birthday (to get birthday perks!)

  • How long does shipping take?

    Ice Secret offers local delivery within Singapore, typically taking 2-4 working days. International shipping is also available; delivery times may vary based on the destination. For more information, please visit here: https://icesecret.co/pages/purchase-shipping-policy

  • What is the return and exchange policy?

    Customers are encouraged to check their orders carefully before payment, as changes are not allowed post-purchase to minimize confusion and discrepancies. You may contact our WhatsApp if you have any more questions: https://api.whatsapp.com/message/FW7GU6KBBNY7J1?autoload=1&app_absent=0

  • What should I do if I receive a damaged or incorrect product?

    If you encounter any issues with your order, such as receiving a damaged or incorrect product, please email ask@icesecret.co or WhatsApp us at +65 9831 8763 with your order number and pictures of the issue. The customer service team will assist you promptly.

  • Where can I buy Ice Secret products in-store?

    You may visit our pop-up store at House of IQ, 7 Grange Road. You can book your AI Skin Analysis for FREE here: https://icesecret.co/products/ices-secret-ai-skin-analysis?_pos=1&_psq=ai+skin&_ss=e&_v=1.0